FIRST YEARS > FAQs Library > Need help? Overview of Services
vertical line divider Administrative Support
Kathryn Wilson, Program Director, answers questions about admission, tuition, scheduling conflicts/problems, mentorships -- all the "logistical issues" you may encounter.

Handy administrative links

Technical Support
Help Desk
The ITS (Information Technology Services) provides free technical support to faculty, staff, and students, 24 hours, 7 days a week, via 919-962-HELP, online chat help, or an Online Help Request form. The ITS is like a help desk, only more so! The online help services at provide how-to documents, tutorials, quick answers, FAQ sheets, and much more. Its online "Find the Answer" search is excellent!
Searching at
Library Services
As officially-enrolled UNC distance learners, you have access to the same online library resources as students attending courses on campus. Overview of Library Services.
APA APA (American Psychological Association) Citations
Attributing authorship is an important (and ethical) component for professional writing. For FIRST YEARS documents, whether written by students or faculty, we use APA Style conventions to document quotations or original data/materials written by others. During an orientation "mini-course" we practice documenting professionally, but you can always email the Technical Assistant for help on these.

good ideaPrint out the APA Citation Documentation and keep it handy in preparing your assignments.

Special Assistance
All original materials, i.e. those authored by FIRST YEARS, are section 508, American Disabilities Act, compliant. We cannot guarantee that web resource we link into at other sites are accessible, however.

Should you need special assistance in using our course materials, UNC's Disability Services department is ready to help you.

Bobby WorldWide Approved 508
Alexander Graham Bell Association    | UNC-CH Division of Speech and Hearing Sciences

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